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Shipping & Delivery

Questions about delivery of your order? You’ll find the answers here. 

OVERVIEW

  • Orders will be sent by Australia Post or courier.
  • We track and offer sign on delivery of orders.
  • You will receive your tracking number via email at dispatch.
  • ‘Authority to Leave’ is set as default unless you opt for ‘signature on delivery’ during the order process.
  • Signature on Delivery is only available to Australian customers. It must be selected at checkout.
  • Customers have the option to use a courier service for large items and glass.
  • Flat rate shipping is available
  • Shipping charges are calculated at checkout. Free shipping is available on some orders.

FREE SHIPPING

Free express shipping applies in the following circumstances;

  • Australian orders over $100 (does not apply to Signature on Delivery or Courier Services)
  • International orders over $200 (does not apply to international courier services)

    DELIVERY SUMMARY

    Orders within Australia

    Australia Wide Flat Rate Shipping (Orders Under $100)

    Options Cost Timeframes
    Standard post $10 4-12 business days
    Express Post $15 3-7 business days
    Express post with Signature on Delivery (SOD) $20 3-7 business days

    Australia Wide (Orders over $100)

    Options Cost Timeframes
    Express Post FREE 3-7 business days
    Express Post with Signature on Deliver (SOD) $5 3-7 business days

    International Orders

    International Flat Rate Shipping (Orders under $200)

    Options Cost Timeframes
    Standard $20 6-12 business days
    Express post $30 4-10 business days
    Courier $100 3-4 days

    International (Orders over $200)

    Options Cost Timeframes
    Express post FREE 4-10 business days
    Courier $100 3-4 days

    This information is intended as a guide. For up-to-date delivery timeframes see the Australia Post website.

    TAXES & DUTIES

    International Shipping

    • Postage to international locations does not include any taxes or duties applied at the destination location. Any such costs are changed once the items arrive in the destination country.
    • These taxes and duties are the sole responsibility of the recipient.

      FREE SHIPPING

      Free express shipping applies in the following circumstances;

      • Australian orders over $100 (does not apply to Signature on Delivery or Courier Services)
      • International orders over $200 (does not apply to international courier services)

        DELAYS

        Local and international customs authorities may delay items and are outside of the control of the Elm & the Raven.

          LARGE/BULKY ITEMS

          • Large framed prints and glass will be sent via courier to ensure fast and secure transit.

          TRACKING

          • Orders are sent by Australia Post unless they meet the large/bulky item criteria.
          • Tracking numbers are provided on all orders.
          • Tracking information is sent to the email address provided during purchasing.
          • Follow the progress of your order using our Tracking Page.

          Authority to leave

          • Unless otherwise specified, all orders are processed as authority to leave by default.
          • This enables our carriers to leave the package unattended at your address without a signature.
          • The Elm & the Raven will not be responsible for any lost or stolen items after delivery has been recorded.

          DELIVERY AREAS

          • If your address is outside of the delivery network, your order will be sent to the nearest post office for collection.

          SIGNATURE ON DELIVERY

          • Available for Australian deliveries only
          • Not available on international orders
          • If you are not able to sign for your package on delivery it will be sent to the nearest Post Office for collection.

          SPECIAL INSTRUCTION

          • Provide any special instruction regarding the delivery of your order during the order process.
          • If you need to provide information to us after your order has been placed, email hello@elmandtheraven quoting your order number and the details of your request.

          ORDER PROCESSING TIMES

          • Orders processed and dispatched 1-3 business days from receipt.
          • Standard postage delivery times apply.

          ORDER CANCELLATION

          • If you change your mind and your order has not been shipped you may cancel. Please notify us immediately.
          • Shipped orders cannot be cancelled but see information on returns/refunds for more information.

          LOCAL PICK UP (TASMANIAN CUSTOMERS ONLY)

          • Complete your payment online
          • Select Local Pick up
          • The Elm & the Raven will contact you via email to arrange collection when your order is ready.

          INTERNATIONAL LOCATIONS

          The Elm & the Raven ships to the following countries;

          Australia, Austria, Belgium, Canada, Denmark, Finland, France, Hungary, Iceland, Ireland, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Singapore, South Korea, Sweden, Switzerland, United Kingdom, US

          DAMAGED ITEMS

          We know sometimes orders get damaged or items aren’t quite as you expected when they arrive. No problem, we offer returns and refunds, head over to the returns and refunds page for details.

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